Public: What you need to know

Pipeline Public Awareness Programs

Pipelines are required to provide pipeline awareness programs – that are routinely evaluated for effectiveness – to inform people who live and work near pipelines, excavators, emergency responders and public officials on:

  • The purpose, need and reliability of underground pipelines;
  • Pipeline safety and how to recognize, respond to and report abnormal conditions or leaks;
  • Potential hazards and prevention measures taken;
  • Emergency telephone number and notification;
  • Information about damage prevention, including 811 Call Before You Dig programs;
  • Pipeline markers;
  • Right of way encroachments inhibiting an operator’s ability to respond to potential emergencies, prevent third party damage, provide surveillance and perform routine maintenance;
  • An overview of Integrity Management Plan;
  • Information on Emergency Response Plans; and
  • NPMS, the National Pipeline Mapping System, for locations of facilities and names of operators.

Promoting "811 Call Before You Dig" at every opportunity to remind excavators and the public that they should contact the local One-Call center before beginning any excavation.